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Policy

All orders are shipped via USPS. 

Shipping is only available for US and Canada at this time.

 

SHIPPING TIMES

All orders are processed within 7 business days (excluding holidays and weekends) after you receive a confirmation email. You will receive another notification email when your order has been shipped.

For US orders please allow 1-3 weeks for your order to arrive, and allow 1 month for international orders to arrive. 

With USPS overwhelmed, and COVID-19, package delays are possible. If you have waited past the window of arrival, please contact us and we will do our best to resolve your issue.

 

PRICES:

Shipping is a flat rate of $5 to the US, and $20 to Canada

 

TRACKING:

All orders come with tracking.  Your tracking number will be available in your shipping notification email. Please allow 48 hours for tracking information to be available. 

If you haven’t received your order within the window of arrival outlined above please contact us at hello@themerchmonarch.com with your name and tracking number and we will look into it for you.

 

LOST/STOLEN PACKAGES

If you have waited past the window of arrival outlined above and believe your package is lost in transit, please contact us. 

Unfortunately if your delivered package is stolen off of your property, there is nothing we can do. 

 

DAMAGED PACKAGES:

If your order arrives damaged, please reach out as soon as possible to hello@themerchmonarch.com with your name, order number and a photo of the damaged product. These will be handled on a case-by-case basis to come to the best solution for you.

 

RETURNS/REFUNDS/EXCHANGES

Due to COVID-19 we do not accept returns or exchanges.

Refunds are only possible if your order is damaged.